I generally take 1-2 weeks to process and make your order.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
- Pay with Credit card
- Pay with PayPal
- Amazon Pay
The House of Minerals keeps your payment information secure and never actually receives your credit card #.
Returns & exchanges
I gladly accept returns for exchanges, and cancellations- *Refunds are not accepted unless the item was damaged in shipment.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 2 days of purchase
Conditions of return
**Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
I will only use your shipping and billing address, and contact information
- To communicate with you about your order
- To fulfill your order
- For legal reasons (like paying taxes)
Please email me at Thehouseofminerals@gmail.com with Wholesale requests.