Policies

Shipping

Processing time

I generally take 1-2 weeks to process and make your order.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options

• Pay with Credit card
• Pay with PayPal
• Amazon Pay

The House of Minerals keeps your payment information secure and never actually receives your credit card #.

Returns & exchanges

I gladly accept returns for exchanges, and cancellations- *Refunds are not accepted unless the item was damaged in shipment.

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

Request a cancellation within: 2 days of purchase

Conditions of return

**Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 Questions about your order?

Please contact me if you have any problems with your order.

Privacy policy

I will only use your shipping and billing address, and contact information

• To communicate with you about your order
• To fulfill your order
• For legal reasons (like paying taxes)

WHOLESALE

Please email me at Thehouseofminerals@gmail.com with Wholesale requests.